What are we measuring?
We are measuring the length of time it takes the department to respond to Priority I calls for service. The department's primary function is to respond to citizens calls for police services. This measurement focuses on calls that are immediate and/or life-threatening in nature.
Why are we measuring it?
A major function of the department is to serve as a first-responder to emergency calls for service. Establishing an average response time to calls for service ensures that officers are providing police service in a timely manner.