What are we measuring?
We are measuring the length of time it takes the department to respond to non-Priority I calls for service. The department's primary function is to respond to citizen calls for police services. This measurement focuses on calls for service requiring that an officer be dispatched immediately to the location of the call (Priority II) and calls that are of a routine nature and are generally dispatched to the assigned beat officer for handling (Priority III).
Why are we measuring it?
A major function of the department is to serve as a first-responder to emergency calls for service. Establishing an average response time to calls for service ensures that officers are providing police service in a timely manner.