What are we measuring?
We are measuring the length of time it takes the department to respond to non-Priority I calls for service. The department's primary function is to respond to citizen calls for police services. This measurement focuses on calls for service requiring that an officer be dispatched immediately� to the location of the call (Priority II) and calls that are of a routine nature and are generally dispatched to the assigned beat officer for handling (Priority III).
Why are we measuring it?
A major function of the department is to serve as a first-responder to emergency calls for service. Establishing an average response time to calls for service ensures that officers are providing police service in a timely manner.