What are we measuring?

This measure tracks the average time it take for the first fire unit to arrive on the scene of the incident. The clock begins when the station receives the notification of the emergency and ends when the first unit arrives on scene.  This time is often divided into two phases.  The turn-out time is the time it takes the apparatus to leave the station from the time the notification is received.  The travel time begins when the units is en route and ends when it arrives on scene.

Why are we measuring it?

Whether responding to a fire or a medical emergency, every second matters.  Although fire departments are commonly associated with fighting fires, most calls for assistance are for medical emergencies.  Response time is particularly critical for certain types of medical emergencies such as heart attacks.  In the case of fires, response time is also important, but must be considered along with other factors such as the number of crew members in the arriving unit.  A two- or three-member crew may not be as effective as a full four-member crew, even when responding quickly.

How are we doing?

Average response time remained just above the target of 6 minutes for each quarter of 2016.