What are we measuring?
This performance measure tracks the percentage of residents who are satisfied with court services as estimated through a survey conducted in partnership with the B. L. Burruss Institute of Public Service and Research in which Fulton County residents were asked "How satisfied are you with court services? Would you say that you are currently very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied?" Respondents who answered "very satisfied" or "somewhat satisfied" were counted as being satisfied. Respondents who had no opinion were excluded from the calculation. The first survey was conducted between August and October of 2016 and a second survey was conducted in the fall of 2017.
Why are we measuring it?
An array of services are available to Fulton County residents through the courts and most residents are likely to interact with the courts at some point in their lives. Probate Court issues marriage and firearm licenses, probates wills, appoints guardians for minors and incapacitated adults and makes judicial determinations in all controversies involving incapacitated adults, minors, and estates of decedents. Magistrate Court hears landlord-tenant disputes, handles small claims, garnishments, property foreclosures and performs weddings ceremonies. State Court oversees the prosecution of misdemeanor cases, processes traffic citations, handles civil cases and operates the DUI accountability court. Superior Court oversees the prosecution of felony cases, operates accountability courts, business court and family court, and administers pretrial services. It is important that the people of Fulton County feel satisfied with their experience regardless of the type of service they have received from the courts.
How are we doing?
The 2017 resident survey indicated that of those residents who had an opinion approximately two-thirds felt satisfied with the services they received from the courts. Those results are similar to and within the margin of error of the 2016 survey results.