Response Time Breakdown

The average response time contains multiple components: the amount of time lapsed between call arrival, police dispatch, departure, and arrival on scene.

What are we measuring?
Fire Response Times record the amount of time lapsed between when an emergency call is placed and when firefighters arrive on scene. Further measurements of fire response indicate the time between the time the call is placed, dispatch, and the amount of time emergency responders are enroute to the location.
Why are we measuring it?
Emergency response times are being measured to outline average response times based on different priority level calls and to recognize trends in the current data.
How are we doing?
Fire response times for 911 calls was most recently measured at 11.8 minutes on average between the emergency call and arrival on scene.