External Affairs

About the Department
The Fulton County Department of External Affairs is responsible for empowering people through information - including residents, policy makers, journalists, employees and others.
Services are delivered through three divisions:
  • Broadcast/Cable/Film
  • Communications
  • Intergovernmental Affairs

Key Performance Indicators

One of the functions of the Communications Division is to work through local media outlets to ensure that residents stay informed of County programs, services and events. This measure tracks the average number of weekly positive story placements regarding Fulton County in print and broadcast media.

This KPI measures growth in viewership of FGTV programming through digital platforms. This measure speaks to increasing demand for content produced by FGTV, which plays an important role in the Department of External Affairs' mission to highlight Fulton County's position as a leader in the region and as a provider of exemplary service.

This department surveys internal customers who received services from the department for the customer service survey. The surveys are conducted quarterly through email. The number of participants vary each quarter.