Atlanta-Fulton County Emergency Management

Department Information
Phone: 404-612-5660 | Address: 130 Peachtree St. SW Suite G-157 P-Level Atlanta, Ga 30303
Email: afcema@fultoncountyga.gov 
Joesph Barasoain, Director
About the Department
The Atlanta-Fulton County Emergency Management Agency (AFCEMA) is the lead organization responsible for providing management and coordination of mitigation, preparedness, response, and recovery activities within Fulton County. This is accomplished with preparation and response planning in partnership with city/county agencies, regional and state-level partners, non-profit entities, schools, and the private sector. AFCEMA is the primary emergency management agency for Fulton County. The Fulton County Board of Commissioners appoints the director of AFCEMA. 
The Atlanta-Fulton County Emergency Management Agency’s mission is to enhance the preparedness and resiliency of our communities by coordinating and integrating activities necessary to build, sustain, and improve the capability to mitigate against, prepare for, respond to, and recover from natural or man-made disasters.” 

Key Performance Indicators

Description: The number of animals adopted, transferred or returned to the the owner as a percentage of the total number of animals taken in
Why is this important: Our partner in this process, LifeLine Animal Project, shares in our mission to end the euthanasia of healthy and treatable animals in the Fulton County Animal Services (FCAS) shelter. In 2012, the lifesaving rates at the local county shelters were 39% in Fulton County and 61% in DeKalb. During the last six years, LifeLine Animal Project has turned those numbers around and reached no-kill thresholds. Getting there is one thing; staying there will take the entire community's support.

Description: As the County enters its final chapter in the construction of the new Animal Services Facility, it is imperative that our team ensures a timely completion of the project in partnership with the Department of Real Estate, Enterprise, and Asset Management. Our team will also oversee the transition of services to this new facility while ensuring animal welfare and personnel safety.
Why is this important: The purpose or justification is to ensure the timely completion of the construction project while remaining within a fixed budget. It will also be used to track the performance of the County team, as well as its vendor, during the transition of services to the new facility.

Description: The Local Emergency Operations Plan LEOP describes the management and coordination of resources and personnel during periods of major emergency. This comprehensive local emergency operations plan is developed to ensure mitigation and preparedness, appropriate response and timely recovery from natural and man-made hazards which may affect residents of Fulton County and its 15 municipalities. The LEOP is also intended to clarify expectation for an effective response by local officials in support of first responders in the field which can save lives, protect property and more quickly restore essential services. This LEOP will be developed in conjunction with other local agencies, non-governmental organizations, and private sector partners and is aligned with the National Response Framework, the National Disaster Recovery Framework, and guidance from the Georgia Emergency Operations Plan. It will also be developed with lessons learned from previous disasters and emergencies, as well as exercises and training events.
Why is this important: The Local Emergency Operations Plan (LEOP) is based on the hazards as listed in the Hazard Identification and Risk Assessment Plan which includes all natural, human-caused, and technological hazards that can be reasonably presumed to occur within the geographical boundaries of Fulton County. The LEOP clarifies the actions taken for an effective response and describes the integration of the processes and procedures detailed in the National Response Framework (NRF). The Fulton County LEOP supports the five major mission areas set forth in the National Preparedness Goals; Prevention, Protection, Mitigation, Response, and Recovery. It also supports the mission of protecting life and property against manmade and natural disasters by directing the county’s efforts and restoring essential utilities and services at all levels of government through effective planning, preparation, response, and mitigation.

Description: This KPI measures the percentage of customers who indicate their expectations were met when receiving services from our Animal Services program. The Customer Satisfaction Score (CSAT) is leveraged by our department to close the loop on our customer’s interaction and determine whether or not we were effective in producing customer happiness. The score that is reported is an average of all customer responses.
Why is this important: Managing our customer's perception is one of the most important things we can do for the individuals that we serve and and it is the responsibility of every single person in the organization. Everything we do contributes to how our customers perceive us, and therefore to their overall customer experience.