Atlanta-Fulton County Emergency Management
Department Information
Phone: 404-612-5660 | Address: 130 Peachtree St. SW Suite G-157 P-Level Atlanta, Ga 30303
Email: afcema@fultoncountyga.gov
Key Performance Indicators
Description: The number of animals adopted, transferred or returned to the the owner as a percentage of the total number of animals taken in
Why is this important: Our partner in this process, LifeLine Animal Project, shares in our mission to end the euthanasia of healthy and treatable animals in the Fulton County Animal Services (FCAS) shelter. In 2012, the lifesaving rates at the local county shelters were 39% in Fulton County and 61% in DeKalb. During the last six years, LifeLine Animal Project has turned those numbers around and reached no-kill thresholds. Getting there is one thing; staying there will take the entire community's support.
Description: The Local Emergency Operations Plan LEOP describes the management and coordination of resources and personnel during periods of major emergency. This comprehensive local emergency operations plan is developed to ensure mitigation and preparedness, appropriate response and timely recovery from natural and man-made hazards which may affect residents of Fulton County and its 15 municipalities. The LEOP is also intended to clarify expectation for an effective response by local officials in support of first responders in the field which can save lives, protect property and more quickly restore essential services. This LEOP will be developed in conjunction with other local agencies, non-governmental organizations, and private sector partners and is aligned with the National Response Framework, the National Disaster Recovery Framework, and guidance from the Georgia Emergency Operations Plan. It will also be developed with lessons learned from previous disasters and emergencies, as well as exercises and training events.
Why is this important: The Local Emergency Operations Plan (LEOP) is based on the hazards as listed in the Hazard Identification and Risk Assessment Plan which includes all natural, human-caused, and technological hazards that can be reasonably presumed to occur within the geographical boundaries of Fulton County. The LEOP clarifies the actions taken for an effective response and describes the integration of the processes and procedures detailed in the National Response Framework (NRF). The Fulton County LEOP supports the five major mission areas set forth in the National Preparedness Goals; Prevention, Protection, Mitigation, Response, and Recovery. It also supports the mission of protecting life and property against manmade and natural disasters by directing the county’s efforts and restoring essential utilities and services at all levels of government through effective planning, preparation, response, and mitigation.
Description:
Why is this important:
Description: This KPI measures the percentage of customers who indicate their expectations were met when receiving services from our Animal Services program. The Customer Satisfaction Score (CSAT) is leveraged by our department to close the loop on our customer’s interaction and determine whether or not we were effective in producing customer happiness. The score that is reported is an average of all customer responses.
Why is this important: Managing our customer's perception is one of the most important things we can do for the individuals that we serve and and it is the responsibility of every single person in the organization. Everything we do contributes to how our customers perceive us, and therefore to their overall customer experience.