Description: Percentage of all audit recommendations that are agreed to by departments.

Why is this important: The primary purpose of the work of internal audit includes government accountability, reduced costs, increased revenues, and improved services. Auditing alone does not directly produce these benefits; they only come from the implementation of audit recommendations. Recommendations are more effective with management's support. One way to measure the effectiveness of recommendations is to track the percentage of recommendations agreed to by management compared to a target or goal for this measure. Additionally, this helps ensure that departments have adequate internal controls in place to accomplish specific goals and objectives within the organization.

Description: Percentage of site visits without compliance issues.

Why is this important: The primary objective of the site review is to determine if departments/divisions have met their general reporting and program-specific contractual requirements of the state, federal and county laws, policies, rules and regulations relating to Title VI. In addition, during these Title VI site reviews, the Title VI Coordinator discusses the requirements and guidance measures of Limited English Proficiency (LEP) for program recipients, sub-recipients and contractors. The secondary objective of the Title VI site review is to provide technical assistance in the form of training and to make recommendations regarding corrective actions as deemed necessary and appropriate.

Description: Percentage of Whistleblower Hotline cases reviewed within 24 hours of submittal to ensure complaints are handled in an appropriate, fair and equitable manner with the goal of resolving all complaints in a timely fashion with utmost objectivity and professionalism.

Why is this important: Reviews of Whistleblower Hotline cases within twenty-four hours of submittal ensure complaints are handled in an appropriate, fair and equitable manner with the goal of resolving all complaints in a timely fashion with objectivity and professionalism. Additionally, to earn employees trust, and ensure that they know their concerns are important and are being seriously considered, it is vital that we review and manage investigations in a consistent, confidential, accurate and timely manner as intended by our department, the Board and Management.

Description: Percentage of customers surveyed who indicate they are satisfied or highly satisfied with the internal audit process.

Why is this important: The County Auditor department uses their own survey format to target internal customers who received services from the department. This survey is sent out through email and includes approximately 9 participants including an audit committee and a leadership team. The survey occurs quarterly.

Description: Number of completed audits/special requests/research/assignments/projects requested by the BOC, County Manager, County Attorney, Audit Committee, and Department Heads to ensure effectiveness

Why is this important: Number of completed audits/special requests/research/assignments/projects requested by the BOC, County Manager, County Attorney, Audit Committee, and Department Heads to ensure effectiveness