County Manager Executive Office
About the Department
The County Manager’s Office administers the daily operations of Fulton County Government, in collaboration with elected and appointed officials. The Office has oversight of County departments and the County’s 1.2 billion dollar budget.
Key Performance Indicators
We are measuring the percentage of employees who are satisfied with the County Manager's Chat and Chew Visits. The County Manager and his team make weekly visits to various departments throughout Fulton County to sit and chat with front-line employees and gather their feedback, concerns and ideas on how to make the County a better place to work. During these meetings, a list of take aways are composed which the County Manager and his team prioritize and assign to department heads for action. Updates are provided quarterly on the outcome of actions and posted in Fulco News for all employees to see how the County Manager and his team are addressing their concerns.
We are measuring the percentage of PCard Reconciliation Reports submitted by the 1st of each month. The PCard allows departments to make credit card purchases under the amount of $2,499. For the purpose of this measurement, the County Manager's Executive Office will submit the PCard Reconciliation Report by the 1st of each month 10 out of 12 times within a 12 month calendar year. A late PCard Reconciliation Report submission violates the County PCard Policy and negatively impacts the County's credit rating as a whole.
We are measuring the percentages of Chat and Chew action items that are either on-track or achieved within AchieveIt. Department heads are responsible for addressing action items that are received from employees during the Chat and Chew sessions.
We are measuring the percentage of department heads and Commissioners staff who are satisfied with the services they receive from the County Manager's Executive Office. This helps ensure that the County Manager's Executive Office is delivering 5-Star Customer Service to its internal customers. For the purpose of this measurement, 80% or greater is the goal to reach to ensure that the Executive Office is meeting and exceeding its internal customer satisfaction.