Customer Experience and Solutions

About the Department
Our Customer Service Division provides information on who to contact for services, can assist customers who need information in a language other than English, offers communication services for the hearing impaired, and can have documents notarized. In addition, we also offer a self-serve center with computers and internet access for residents to conduct official county business. Please contact our customer service telephone number below for any assistance regarding any Fulton County services.  Because we care, we serve.

Key Performance Indicators

We are measuring the Clerk's office customer satisfaction ratings. It is important that the Clerk's office receives ratings of 'satisfied' and 'very satisfied.'

This measurement provides the percentage of inquiries and complaints researched, resolved or escalated to the departmental level within a 24 hour time period.

This performance indicator is in place to measure the percentage of inquiries/complaints researched, investigated and resolved directly by the Customer Service Division that did not require escalation to the department level but were more complex in nature that required additional time to resolve.

We are measuring the average time it takes to answer calls holding in the call queue.