Diversity and Civil Rights Compliance

About the Department
The Fulton County Office of Diversity and Civil Rights Compliance (DCRC) is responsible for the day to day implementation and coordination Of Fulton County's non-discrimination and accessibility efforts pursuant to Fulton County policies and procedures, relevant federal laws as well as applicable grant requirements.
Programs in this office include Civil Rights Investigations, Programming and Compliance (CRC), Disability Affairs Programming and Compliance and Inclusive Education and Metrics.
Services provided by the DCRC are primarily directed to support Fulton County Government employees and citizens as appropriate.

Key Performance Indicators 


Under federal regulations as well as its non-discrimination policies, Fulton County is expected to have redress processes in place for employees, applicants and citizens (where appropriate) to file complaints if they believe they have been subjected to unlawful discrimination. The DCRC is responsible for investigating such matters in a thorough, objective and timely manner.




The Diversity and Civil Rights Compliance department targets internal customers who received services from the department through email using an individual software called Survey Monkey. The survey occurs quarterly and the number of participants varies each quarter.



The DCRC Training Offering KPI aims to ensure that at least 35% of the employee/contractor population will learn about the County’s commitment to making Fulton County a great place to live and work by engaging in EEO and non-discrimination training and outreach initiatives. The training offering program is a primary business function for DCRC’s Equal Opportunity Division. The program promotes equal employment opportunity for the Fulton County workforce and demonstrates the County’s commitment to uphold anti-discrimination policies and local, state and federal laws that protect the Civil Rights of members of the public. Additionally, DCRC’s training offerings will create opportunities to promote Fulton County’s adherence to non-discrimination activities as a competitive advantage for the County. This approach ensures that employees learn how to engage in behaviors that ensure Fulton is great place to live and work for all.

The DCRC Training Offering KPI aims to ensure that at least 35% of the employee/contractor population will learn about the County’s commitment to making Fulton County a great place to live and work by engaging in EEO and non-discrimination training and outreach initiatives. The training offering program is a primary business function for DCRC’s Equal Opportunity Division. The program promotes equal employment opportunity for the Fulton County workforce and demonstrates the County’s commitment to uphold anti-discrimination policies and local, state and federal laws that protect the Civil Rights of members of the public. Additionally, DCRC’s training offerings will create opportunities to promote Fulton County’s adherence to non-discrimination activities as a competitive advantage for the County. This approach ensures that employees learn how to engage in behaviors that ensure Fulton is great place to live and work for all.



The Procurement Processing KPI aims to decrease the average amount of days needed for DCRC to prepare procurements for effective communication and LEP services for BOC approval [within 90 business days on avg.]. The Procurement KPI is a primary business function for DCRC’s Accessibility Services and Equal Opportunity Division. The program promotes equal employment opportunity for the Fulton County workforce and greater Fulton community by ensuring Fulton County departments have continuous access to vendors that provide accessible communication to persons with disabilities and inclusive access to information for individuals that have limited English proficiency.

The percent of Reasonable Accommodations completed within 126 calendar days not delayed by requesting employee. Under Title I (Employment) of the Americans with Disabilities Act (ADA), the ADA prohibits private employers, State and local governments, employment agencies and labor unions from discriminating against qualified individuals with disabilities in job application procedures, hiring, firing, advancement, compensation, job training, and other terms, conditions, and privileges of employment. The ADA covers employers with 15 or more employees, including State and local governments. A “reasonable accommodation” is any modification or adjustment to a job, the job application process, or the work environment that will enable a qualified applicant or employee with a disability to participate in the application process, perform the essential functions of the job, or enjoy the benefits and privileges of employment. Examples of “reasonable accommodations” include: making existing facilities readily accessible to and usable by employees with disabilities; restructuring a job; modifying work schedules; acquiring or modifying equipment; and reassigning a current employee to a vacant position for which the individual is qualified. [ADA.gov] Of the number of Fulton County employees requesting reasonable accommodations during this quarter, the percent of requested accommodations completed (from qualification to close-out) and within 126 calendar days, was 100%.