Emergency Services 911


Mid-Year Performance Report

Joseph Barasoain
Emergency Services 911 operates the centralized public safety answering point for all 911 calls within Unincorporated Fulton County and the cities of Chattahoochee Hills, Fairburn,  Palmetto, South Fulton, and Union City.  The department also provides call answering and dispatch services to Fulton County School Police, Animal Control Services and the Chattahoochee River National Park Service.

Performance Measures

Measure
Priority Area:  All People are Safe
Objective: The County's public safety system responds in a timely manner
Goal: Percentage of service request that are closed within established time standards
Target: 90%
Comments:

Measure
Priority Area:  All People are Safe
Objective: The County's public safety system responds in a timely manner
Goal: Percentage of customers who indicate their expectations were met when receiving service from the Department 
Target: 90%
Comments:

Measure
Priority Area:  All People are Safe
Objective: The County's public safety system responds in a timely manner
Goal: Percentage of time that operational radio support is available for public safety and non-public safety units
Target: 100%
Comments:

Measure
Priority Area: All People are Safe
Objective: The County's public safety system responds in a timely manner
Goal: Percentage of 911 calls answered within 10 seconds
Target: 90%
Comments:

Measure
Priority Area: All People are Safe
Objective: The County's public safety system responds in a timely manner
Goal: Percentage of Priority 1 incidents dispatched within 2 minutes
Target: 90%
Comments:

Total Obligations* vs Budget, Operations and Personnel
Department
Total Obligations* vs Budget
Programs
* Total obligations are the sum of expenditures and encumbrances.