About the Department
Fulton County Information Technology (FCIT) provides a wide range of technology services and resources targeted to ensure Fulton County employees are supplied with the necessary tools to enable them to deliver quality services to their constituents. Our services include technical support services for IT infrastructure (e.g. data center, networks, telecommunications, hardware, etc.), IT applications support (e.g. enterprise software, business systems, web/integration) and IT administrative support services (IT project management, IT procurement, records). FCIT services more than 45 county departments, totaling over 6,000 users in over 200 locations countywide.
The internal and external environments of Fulton County are ever changing and technology is a critical supporter of the development, implementation, and enhancement of services to the citizens, employees, businesses, and visitors of Fulton County. As the largest county in the State of Georgia and due to the dynamic demands imposed on our government leaders, it is imperative that there is an overall approach for the selection, use and support of technology and that it aligns with county resources, business needs, and processes.
Fulton County Information Technology is committed to a value system of service excellence. Our vision is to be the most efficient, effective, stable and secure technology operation in government.
Key Performance Indicators
The KPI measures the percentage of IT staff that completes required security awareness training. The KPI is designed to reflect on annual basis the percentage of operational staff that completes required security awareness training. The KPI is measured the Department of Information Technology's Cybersecurity team.
This goal is based on tracking the percentage of uptime on virtual servers and network storage that host mission critical applications. More than 140 applications from over 40 departments in Fulton County rely on technology and infrastructure that is solid and continuously improving.
We are measuring the percentage of operational staff that completes required security awareness training. The measurement is designed to reflect on an annual basis the percentage of operational staff that completes required security awareness training.
Fulton County Information Technology provide structured project management services with industry standard methodologies and approach. Objectives of IT projects are to deliver technical services, within time, cost, quality and other constraints, satisfying stakeholder expectations. The department’s goal is to complete at least 90% of IT projects on budget.
This measure tracks the percentage of service requests that are completed within expected timeframe. Service requests include all aspects of technical services that often require extensive analysis, process review, implementation, and configuration. Additional factors also impact outcomes such as equipment back order, waiting on customer’s response, ordering, and shipping.
This department surveys internal customer who received services from the department for the customer service survey. This survey is sent out via email. The survey is ongoing and the participants vary.