Information Technology

Performance Report Mid-Year 2017
Measure
Priority Area:  All People Trust Government is Effective, Efficient and Fiscally Sound
Goal: Number of mission critical application service requests completed
Target: 5,000
Measure
Priority Area:  All People Trust Government is Effective, Efficient and Fiscally Sound
Goal: Percentage of time that mission critical applications are running and available
Target: 99.9 percent

Measure
Priority Area:  All People Trust Government is Effective, Efficient and Fiscally Sound
Goal: Number of requests for service (Service Desk)
Target: 30,000 requests



Measure
Priority Area: All People Trust Government is Effective, Efficient and Fiscally Sound
Goal: Percentage of Service Desk requests that are closed within promised/expected time frame
Target: 60 percent

Measure
Priority Area: All People Trust Government is Effective, Efficient and Fiscally Sound
Goal: Percentage of IT projects on budget
Target: 90 percent