About the Department
Fulton County’s Department of Emergency Services operates the Emergency Communications Center, which handles 911 calls and dispatches emergency service responders for City of South Fulton, City of Fairburn, City of Chattahoochee Hills, City of Union City, City of Palmetto, Unincorporated Fulton County.
The department provides command, control and information support services to law enforcement, fire and EMS services.
Emergency Services is responsible for the operations and management of the county’s public safety communications center as well as fire and emergency medical services for the unincorporated areas of the county.
The department is also responsible for managing the largest public safety radio system in Georgia with more than 6,000 users.
Key Performance Indicators
Involving stakeholders and the community is integral to Fulton County Juvenile Court’s mission: first, to protect children and the community in matters brought before the court, to rehabilitate children and restore families; and second, to create opportunities for the community, partners, and stakeholders to actively engage in this mission. In addition, Juvenile Court provides youth a menu of pro-social evidence based diversionary programming as alternatives to the traditional adjudicatory process, and as alternatives to probation/detention. Most of these programs are revenue neutral, and therefore rely on volunteers to serve as mentors, tutors, and active participants. For example, The Leaning Club is a Saturday diversion program that utilizes Atlanta University Center volunteers to tutor youth in core subjects. Likewise, the Citizen Review Panel is composed of trained citizen volunteers who review the status of children in DFCS custody to ensure reasonable efforts are being made to either reunite the child with their family or otherwise find a permanent home/placement.
Percentage of juveniles under court ordered supervision for delinquency/CHINS offenses that do not receive a new adjudication each quarter. This KPI measures the percentage of juveniles under probation supervision for delinquent / Child in Need of Services (CHINS) offenses that do not receive a new adjudication for the reporting quarter. This is essentially a qualified measure of recidivism among probation-supervised youth.
Percentage of juveniles under court ordered supervision for delinquency/CHINS offenses that are successfully discharged from supervision annually. This KPI measures the percentage of juveniles under probation supervision for delinquent / Child in Need of Services (CHINS) offenses that are successfully discharged (no new offenses, completed the conditions of their probation) annually. Of note, the typical probation term for FCJC-involved youth is two years.
The customer service survey for the Juvenile Court department targets external customers that visited the department. The survey is conducted within the department using an online weblink that directs the customers to the survey or a paper face-to-face survey. This survey is occurs quarterly and the participants vary.