All People Trust Government is Efficient, Effective and Fiscally Sound


  • Update the Strategic Plan for the next five (5) year period.
  • Continue investment in the pay for performance plan with a primary focus on customer satisfaction and key departmental metrics.
  • Centralize PC refresh program with new standard resulting in improved performance and technology readiness
  • Deliver new website experience and target customer self-serve capabilities.
  • Continue emphasis on operational excellence through development and implementation of management dashboards

2019 Initiatives 

  • Complete Phase 2 of COOP Planning and Emergency Preparedness
  • Continue investment in technology and people enhancements to make the property tax appraisal process timely, credible and responsive
  • Continue $100M investment in capital program for facilities and improvements.
  • Continue $25M investment in the Information Technology roadmap implementation.

2018 Initiatives 

  • Successfully transition all key service to the City of South Fulton.
  • Implement pay for performance plan with primary focus on customer satisfaction and key department metrics.
  • Continue to use new HR policies to support development and retention of key talent.
  • Deliver new website experience and target customer self-serve capabilities.
  • Utilize performance reporting at the strategic and department levels to drive performance oriented culture and transparency. 


  • Develop and intense focus on three core processes related to criminal justice, elections, and property tax and manage effectively through metrics and process management.
  • Invest $3.4M in technology and people enhancements to make the property tax appraisal process timely, credible and responsive. 
  • Invest $7M in elections process to ensure performance in statewide election cycle. 
  • Continue to invest $100M in capital programs for facilities and improvements.
  • Continue to invest $25M in the Information Technology roadmap implementation.  

2017 Accomplishments 

  • Adopted new customer service standards and policies.
  • Transitioned Planning, Code Enforcement and Business License city services to Renaissance.
  • Invested $100M in facilities and improvements.
  • Completed $6M in IT improvements.