All People Trust Government is Efficient, Effective and Fiscally Sound
- Update the Strategic Plan for the next five (5) year period.
- Continue investment in the pay for performance plan with a primary focus on customer satisfaction and key departmental metrics.
- Centralize PC refresh program with new standard resulting in improved performance and technology readiness
- Deliver new website experience and target customer self-serve capabilities.
- Continue emphasis on operational excellence through development and implementation of management dashboards
2019 Initiatives
- Complete Phase 2 of COOP Planning and Emergency Preparedness
- Continue investment in technology and people enhancements to make the property tax appraisal process timely, credible and responsive
- Continue $100M investment in capital program for facilities and improvements.
- Continue $25M investment in the Information Technology roadmap implementation.
2018 Initiatives
- Successfully transition all key service to the City of South Fulton.
- Implement pay for performance plan with primary focus on customer satisfaction and key department metrics.
- Continue to use new HR policies to support development and retention of key talent.
- Deliver new website experience and target customer self-serve capabilities.
- Utilize performance reporting at the strategic and department levels to drive performance oriented culture and transparency.
- Develop and intense focus on three core processes related to criminal justice, elections, and property tax and manage effectively through metrics and process management.
- Invest $3.4M in technology and people enhancements to make the property tax appraisal process timely, credible and responsive.
- Invest $7M in elections process to ensure performance in statewide election cycle.
- Continue to invest $100M in capital programs for facilities and improvements.
- Continue to invest $25M in the Information Technology roadmap implementation.
2017 Accomplishments
- Adopted new customer service standards and policies.
- Transitioned Planning, Code Enforcement and Business License city services to Renaissance.
- Invested $100M in facilities and improvements.
- Completed $6M in IT improvements.