2018 Strategic Initiatives

Successfully transition all key service to the City of South Fulton.
Implement pay for performance plan with primary focus on customer satisfaction and key department metrics.
Continue to use new HR policies to support development and retention of key talent.
Deliver new website experience and target customer self-serve capabilities.
Utilize performance reporting at the strategic and department levels to drive performance oriented culture and transparency.
Develop and intense focus on three core processes related to criminal justice, elections, and property tax and manage effectively through metrics and process management.
Invest $3.4M in technology and people enhancements to make the property tax appraisal process timely, credible and responsive.
Invest $7M in elections process to ensure performance in statewide election cycle.
Continue to invest $100M in capital programs for facilities and improvements.
Continue to invest $25M in the Information Technology roadmap implementation.